DoNotPay is launching an AI chatbot that can negotiate your bills

An image showing a robot performing various tasks
Illustration by Alex Castro / The Verge

DoNotPay, the company that bills itself as “the world’s first robot lawyer,” is launching a new AI-powered chatbot that can help you negotiate bills and cancel subscriptions without having to deal with customer service.

In a demo of the tool posted by DoNotPay CEO Joshua Browder, the chatbot manages to get a discount on a Comcast internet bill through Xfinity’s live chat. Once it connects with a customer service representative, the bot asks for a better rate using account details provided by the customer. The chatbot cites problems with Xfinity’s services and threatens to take legal action, to which the representative responds by offering to take $10 off the customer’s monthly internet bill.

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Author: Emma Roth