Sonos fixes Arc and Sub issues that frustrated some customers for months

An image of the front of the Sonos Arc soundbar with a TV in the background.
Photo by Chris Welch / The Verge

Ever since a system update released over two months ago, some owners of the Sonos Arc and Sub have complained about reduced performance from their pricey home theater devices. This thread on the company’s forum is a good chronicle of the frustrations. Customers noticed that the Arc had lost some oomph at lower volumes, and for those who had run Trueplay tuning on their setup, the Sub had been robbed of its bottom-end growl.

Now, Sonos says it has resolved both issues as of the latest update. Version 14.18 was rolled out yesterday. And while the official changelog only mentions “bug fixes and performance enhancements,” a Sonos employee went into much greater detail in the forum thread:

With the 14.18 software update, both of these…

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Author: Chris Welch