Talk therapy apps face new questions about data collection from senators

Consumer Financial Protection Bureau Director Rohit Chopra Testifies Before Senate
Photo by Win McNamee/Getty Images

At the start of the pandemic, demand for talk therapy apps skyrocketed. Prominent players, like BetterHelp and Talkspace, saw their downloads nearly double throughout the first few months of lockdown in 2020. Now, lawmakers like Sen. Elizabeth Warren (D-MA) are demanding details on how these companies protect the privacy of their users.

In letters to BetterHelp and Talkspace executives on Thursday, Warren — along with Sens. Cory Booker (D-NJ) and Ron Wyden (D-OR) — called on the mental health companies to explain how their apps collect and use data obtained from their patients. Specifically, lawmakers requested information on the apps’ relationships with online advertisers, data brokers, and social media platforms like Facebook as well…

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Author: Makena Kelly