Workers at Nintendo’s third-party repair partner were reportedly overwhelmed with Joy-Con repairs
Posted On April 24, 2022
Workers at Nintendo’s third-party repair facility reportedly faced a “very stressful” work environment caused by a deluge of Switches sent in for issues related to Joy-Con drift, according to a report from Kotaku. A former supervisor at the New York-based United Radio, the company that partners with Nintendo to repair broken devices, told Kotaku that the large volume of Joy-Con repairs resulted in a high turnover rate and “lots of” mistakes.
United Radio is its own company — Nintendo merely acts as the middleman, handling customer communications and leaving the repairing to United Radio, which serves Nintendo customers located in the eastern half of the US. The ubiquity of Joy-Con drift led to “easily thousands” of Joy-Cons that passed…