It’s been almost two weeks since the PlayStation 5 launched in the UK, and many Ubisoft game owners are still unable to upgrade their PS4 copies of Watch Dogs: Legion and Assassin’s Creed Valhalla to their respective PS5 versions.
The issue is only affecting those who own physical copies of either game, with the PlayStation Store failing to offer the free upgrade option when inserting a disc–despite the free upgrade path featuring prominently on the front cover of both games. Fan uproar has gradually intensified since the PS5’s launch back on November 19, with many taking their complaints to Twitter and Ubisoft’s official forums. The company has finally acknowledged the problem publicly for the first time, saying that it’s working to resolve the issue via the Ubisoft Support Twitter account.
We are aware players in the UK are experiencing issues upgrading physical versions of some Ubisoft games from PS4 to PS5. We’re working to resolve this, and can confirm anyone experiencing this issue will still be eligible for their free upgrade. Stay tuned for more information.
— Ubisoft Support (@UbisoftSupport) November 30, 2020
There’s still no word on when a fix might arrive, nor is there any explanation for why this is specifically affecting Ubisoft games in the UK–though there are also reports of the same problem impacting people in Greece, Bulgaria, South Africa, and other countries.