Final Fantasy XIV: A Realm Reborn just massively expanded its free trial, increasing the level cap from 35 to 60 and giving trial players access to the critically acclaimed Heavensward expansion. Returning players who want to take advantage of the free offering, however, won’t be able to sign up for the trial if they’ve ever subscribed in the past.
The issue was brought up in Steam community forums a number of times, with one player complaining that the free version wasn’t accessible to anyone who has ever given money to Square Enix, and another warning that the free trial was not comparable to the free-to-play model seen on other MMOs.
A Square Enix representative confirmed this was the case, telling GameSpot “if anyone has purchased any version of FFXIV in the past, they cannot participate in the free trial with that account.” So while a free trial account can be converted to a paying account, a paying account can’t be reverted back to a free trial. These restrictions also apply to accounts that participated in the FFXIV beta over seven years ago.