Verizon adds broadband customers, but revenue dips amid slower device sales

Illustration by Alex Castro / The Verge

Verizon added 173,000 postpaid phone customers and 287,000 postpaid smartphone customers in the second quarter, even as it lost 81,000 consumer Fios TV subscribers, the company reported Friday. But it saw a net gain of 10,000 consumer Fios broadband subscribers, even though it had to suspend many in-home installations because of pandemic restrictions.

The Keep Americans Connected Pledge — waiving late fees and promising not to cut off service for customers who couldn’t pay during the pandemic — ended on June 30th, but Verizon CFO Matt Ellis said a third of customers were current on their bills at the end of June, and 80 percent of its wireless customers have been making at least some payments.

“We’re encouraged by what we’ve seen, and…

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Author: Kim Lyons