How COVID-19 is changing public perception of big tech companies

Illustration by Alex Castro / The Verge

On March 5th, as COVID-19 began to reshape American life, I noted here that big tech companies had responded with unusual alacrity. Where they once had been loath to intervene in matters of fact, suddenly Facebook and Twitter were prominently featuring links to high-quality information from the Centers for Disease Control and World Health Organization in their respective feeds and search results. Google followed suit shortly thereafter.

In the weeks since, Big Tech has only accelerated its efforts at doing good. They have donated tens of millions of dollars to relief efforts. They have contributed large stocks of precious N95 masks acquired during last year’s wildfires to medical organizations. They have added sections to their apps…

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Author: Casey Newton