Google defends letting human workers listen to Assistant voice conversations

Google is defending its practice of letting human employees, most of which appear to be contract workers located around the globe, listen to audio recordings of conversations between users and its Google Assistant software. The response comes after revelations from Belgian public broadcaster VRT NWS detailed how contract workers in the country sometimes listen to sensitive audio captured by Google Assistant on accident.

In a blog post published today, Google says it takes precautions to protect users identities and that it has “a a number of protections in place to prevent” so-called false accepts, which is when Google Assistant activates on a device like a Google Home speaker without the proper wake word having been intentionally…

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Author: Nick Statt