Why does everyone get so worked up over Gmail’s Smart Reply feature?

Kaitlyn Tiffany and I avoided talking about email as long as we could, but it’s the fourth season of our podcast, so it’s time. This week on Why’d You Push That Button?, we ask: why are people so worked up over Gmail’s Smart Reply feature? Smart replies are suggestions that Google makes through artificial intelligence when someone begins replying to an email. It’s similar to Smart Compose, which makes suggestions as you type. People have strong feelings about both of these features. (Please, do a search for hot takes. You’ll find many, including one that calls them “evil.”)

We interview Verge deputy editor Liz Lopatto about her Smart Reply feelings and how, perhaps, they aren’t so bad. Then we chat with writer Sarah Hagi about how she…

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Author: Ashley Carman