Voicemail transcription in Google Voice is getting better

Google knows that the transcriptions of voicemails received through Google Voice can be a little… well, not quite accurate at times. That’s why the company set out on an initiative to improve things, asking users to share some voicemails to help tune the system. And today Google says the project has been successful — transcription errors have been cut by 49 percent.

The improvements have already rolled out to Google Voice users as well as those on the new Project Fi network, so you should start hearing better transcriptions right away. They still won’t be perfect, but natural language processing is a pretty tricky problem, and Google pledges to keep working to enhance the system.

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Author: Sam Byford

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